Hi John, I wanted to write and say thank you for the wonderful service from your company! The extremely fast shipping and email/tracking information provided were much appreciated. Thank you again and I will highly recommend your site to anyone I know looking for fireplaces and equipment.

Sincerely Jo Ann

Collingswood, NJ

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I wanted you to know that the cast iron stove (sand colored) and gas logs arrived today. They are very nice. Thank you for your efforts. There seemed to be just one small problem today. The delivery truck, an 18 wheeler, arrived at our house with just the driver. Fortunately we had another workman here and he helped lift the stove off the truck. The driver told my wife that if he had not helped, the stove would have remained on the truck. I have a problem with this. Why must I pay more to have it delivered to a residence? Isn't it so the trucking company will pay an additional person to help remove it from the truck? We paid an additional $45.00 to the trucking company and they get it for doing nothing additional. Seems like a rip-off to me. Thank goodness the other workman was here and was willing to help. And he did it for free. Maybe you should see about changing trucking companies. Enough about that. Thanks again. I am sure it will be real nice once we get it installed and have some cold weather to try it out.

Al

Hanover, PA

Thanks so much for prompt delivery. The gas light looks fantastic.

Natalie

East Lansing, MI

John - I received the new logs and everything is in and working great. Thanks for your quick response and great customer support. If I talk to anyone who needs gas logs, I'll send them your way.

Thanks,

Steve

Huntersville, NC

Thank you. You guys have been great to work with. I will/would recommend
you highly.

Chris

Havertown, PA

John,
your service is very fast and orderly! We will do business again Im sure! Lots more stuff to get yet for the house.

Kristi

Higganum, CT

I got my burner back from your company today and it works just fine. Bruce said he found nothing worng with it, ( I think he must of fixed something i messed up ). Again, I want to say thank you. I know I wasn't a big sale, probaby very small, but, I have been very impressed with your post sales
customer services.

Now I am reaady for some logs for the fireplace in my living room. Can you help me? or better put, do you want to help me?

Thanks,

Chris

Havertown, PA

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Everyone kept telling me not to purchase such a high end fireplace off the web. I will admit that I was somewhat skeptical. To get to the point, I would do it again and again. Your company did all that they said they would and more. I want to thank you again for helping us with the technical problem we experienced in the beginning. I will be in touch.

Jim

Sicklerville, NJ

George, somehow your order was shipped to our warehouse in Florida. I cannot understand how this could happen when the shipping address was yours. I have credited your credit card for the price of the shipping ($32.23) and will not charge you any shipping. I deeply apologize.

John

Fine's Gas Appliance Inc.

Thanks, John - I wanted the parts by now, but I appreciate your gesture to make things right and will order again from you.

George

Hershey, PA

I received the grill on Friday the 14th. So far everything looks intact and no damage. I have not looked at all the parts but if the box was packed correctly, then all should be well.

Thanks again for your help.

Sincerely,

Timothy

Crystal, MN

John.

I was unable to use the 45 degree elbow and the adjustable vent pipe. The two fireplaces I purchased do not support the 45 our of the rear vent. Are they still returnable? I understand there is a re-stock fee but I didn't know if you have a time restriction on returns.

Steve

John is a LP conversion kit required/included with this unit? You asked me when I purchased yesterday what type of gas I was going to use. Just curious.

Bruce

Morning Bruce, I shipped your fireplace already set up for propane. You will not need to convert the unit.

Thanks John
Toll Free 877-615-1151
www.finesgasappliance.com

Thanks! I just wanted to let you know that so far your level of customer service and product knowledge exceeds any business that I've delt with in my search for this fireplace, and I've spoke with several.

Thanks Again,

Bruce

Cambridge, MD

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To all that helped with the H----- project:

I am writing this because I greatly appreciate the staff guiding my husband and I through installing our fireplace that we had bought from another company. We would have never been able to do what we did without having your knowledge to call on. Most companies would have never gone the extra mile that yours did. I would like to especially thank Bruce for putting up with me when I was clueless as to this project that we encountered. I will recommend anyone I know to your business that is in the market for a fireplace. Thank You. Thank You. Thank You.

Don and Kim

Vincent, OH

Thank you so much for your patience and good customer service regarding the Peterson vented gas logs. The installer's opinion was that the design was not suitable. I am very sorry for the inconvenience. I hope that I have made contact by phone with you before the logs arrive back. If there is any charge for anything that may not be packaged correctly or anything else please let me know.

Once again, thank you for being a customer friendly business.

Sincerely, Paula

Kearneysville, WV

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Thank you for everything. My folks really like their fireplace and I would be happy to recommend your company to anyone. Great customer service!-Appreciate it.

Richard

Marion, OH

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I have included payment for the Vidalia grill we discussed. I have included a copy of the invoice you sent me.

I chose to do business with you because of the time you spent with me discussing the pros and cons of the various grills I had been considering. Speaking to another human meant a lot to me.

If you ever want a reference/recommendation for a potential customer, please feel free to use my name.

I will keep in touch and let you know how the grilling is going.

Thanks again,

Mike

Plymouth, IN

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Hello Gordon, I have shipped you a replacement spark module. I the box you will find a return shipping label to ship the defective module back. I must have the defective module back for credit

Thanks Scott

877-615-1151

www.finesgasappliance.com

Thanks ,

I got the grill today, and plan on cooking with it tonight. I will let some

friends know about the other grills that we talked about. Thanks again Dale L & S Marine

DALE

SUMMERTON, SC

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Thank You very much for your prompt delivery.I have installed your new burner and it works perfectly and looks just like Savannah (in West Virginia).The old mantle unit-installed by the gas company- had been in place since the 60's so some effort & manipulation was required to remove it.The new one fit perfectly.I have received many comments & inquiries from couples who walk through the neighborhood on their evening strolls.The open flame look really adds a distinctive look & ambience to my home's entrance.

Thank You once again.

Todd

Morgantown,WV

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I recently purchased and installed a Monessen See-Thru Fireplace. After several delays in installation I ended up with one missing and one damaged part. Your customer support (John) was AWESOME in helping me get those parts replaced... Thanks for a GREAT experience!!! I would highly recommend you to anyone interested in the purchase of a fireplace...

Craig
Boynton Beach, FL

Thanks for taking care of my igniter issue so easily. I never imagined that after 1 ˝ years of purchasing my grill, from a “stranger” in Georgia nonetheless, that I would get this type of service and support. I will continue to recommend your store to anyone who asks about our grill (which is the most amazing grill ever).

Garry

BUFFALO GROVE, IL

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Just thought I'd drop you a line and let you know how happy we are with our new stove!! It works beautifully and we get many compliments on it.

Your customer service people were great when we were asking questions before we bought and I'm sure if we ever have any problems, they will be there us. Again, thanks for a wonderful product.

Bette

STURTEVENT, WI

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Your courteous service is very welcome compared to the one and only North East dealer I spoke with. I wouldn’t do business with him if he were the only dealer on the planet. If anything is “taking” sales from the northeast dealers it is their attitude that they are entitled to gouge the consumer. They quote List Price as gospel and when asked about the rebate they send you packing to fend for yourself.

Ken

NEWBURYPORT, MA

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Hi John,

Thank you again for the very nice upgrade on the Fire Magic; it is a real nice surprise and an impressive commitment to fine customer service. I'm looking forward to receiving the grill and even more so to cooking on it.

JAMESTOWN, NC

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Thank you so much for your help. If you ever need a reference for ebay or to sell online, I would be more then happy to give one. Your Service is amazing.

Ryan

WESTON, WI

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Hello my name is Dennis , I just purchased a Fire Magic grill after searching the Internet and was contacted by John Finch, which is really the reason I purchased from your company. The professionalism and knowledge were very reassuring. I believe that I made the right choice doing business with your company. The shipping was also very good, Southeast freight is to be commended also with the service they provided from the call the day before to give me an approximate delivery time to the delivery man hauling my grill to the back of the house and all done with a smile. Again Thank you folks for making this purchase a pleasant experience.

DENNIS

WINTER PARK, FL

Hello John,

Just a note to let you know the side burner arrived and installed as easily as you said. This grill is amazing. Build quality is outstanding and the results are “delicious”! Should have bought a Fire Magic years ago Thanks again for your follow ups and excellent service.

Pete

ROSCOE, IL

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You guys are awesome. We used to have a heat-n-glo rep here in town and he is now out of business.

I am glad I found you.

Thanks again!

Nicole

Banner Elk, NC

Kenny

GEORGETOWN, DE

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