Shipping & Returns

Shipping made simple! At Fine's Gas we offer Free Shipping on any combined total order of more than $249.00 OR any item marked with a Free Shipping icon, regardless of price. Free Shipping only applies to orders shipped inside the continental USA.

All shipments, unless specifically denoted, are curb-side shipments. Lift gate services or in home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it. We will make full effort to ship in-stock orders within 24 hours of placing the order. Cut-off time for Express or expedited shipping is 12:30PM (EST). In-stock orders placed after 12:30PM (EST) will be processed the next business day.

We use UPS, FedEx & USPS for smaller items, and larger items go motor freight. All shipping charges include handling. We reserve the right to choose which freight lines carries your shipment. We do not, however, control the shipping companies (freight, UPS, FedEx or USPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

There are no state taxes unless you are a resident of Georgia. Georgia taxes are calculated at a rate of 7 percent. The tax is on the total cost of the order not including shipping. Total cost includes the price times the number of products. If you are tax exempt then you must call us as we are unable to handle this process on line at this time.

Return Policy

An item can be returned if it has not been used for a standard 10% restocking fee and must be returned within 15 days of sale date. To return a product you must call and get a return authorization number. An item is considered not used as long as it has not been removed from its original packing or installed. NO returns are allowed on electrical parts. On returns, the customer will incur all shipping charges to return the item. When an item shipped to the customer for free and returned for a refund the customer will be responsible for the shipping charges that were paid to ship the product to the customer. If an order is cancelled after it has been shipped, the customer will be responsible for the cost of shipping to turn the product around and come back to us. This is not to say that we are closed minded to working things out. You are our valued customers and we want you to be satisfied with your purchases as well as return to shop again. However, there is a need to state a clear policy up front to avoid misunderstandings.

Fine's Gas Company Info:
All purchasing transactions take place over a secure connection. We use 128-bit certificate encryption. It is encrypted with the highest standards and latest technologies possible. As for personal information, we will not give any information you confide in us to any other companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. Your credit card statement will show being the place of purchase. If you have any questions, please call us toll free at 1-877-615-1151.

Item Info and Pricing:
Fine's Gas reserves the right to change item pricing or information at any time. As a result, prices on our website may not be accurate. If an item is ordered from our web site before we have updated our prices, the purchaser will be notified and given the option to cancel or pay the difference. If the price of an item is lowered after a purchase is made, Fine's Gas will not refund the difference to the customer. We do our best to make sure all of our products have the correct specifications but sometimes we do make mistakes so make sure you read the install manual before you purchase. Ventless gas logs, heaters and fireplaces are not allowed in California or Massachusetts, as well as other areas of the US. Before purchasing and installing in your home, you'll want to double-check that your region and building codes allows them.

If your shipment is being transported via freight truck, we wanted you to be aware of your rights and responsibilities as the end recipient.

When your item is ready to be delivered, the freight carrier will contact you to arrange delivery. If for any reason your shipment cannot be delivered (including but not limited to an undeliverable address, a responsible party is not available to sign for the shipment, or inability of the freight carrier to contact or otherwise arrange a delivery appointment with you), you are responsible for any return freight charges or storage fees incurred.

To ensure that you are receiving what you ordered and in acceptable condition, the National Claims Council Regulations specify that you must inspect, examine and inventory your shipment as it is unloaded. Freight shipments cannot be just left at the delivery location, therefore making and keeping your delivery appointment is highly important.

On arrival, inspect the shipment immediately for obvious signs of damage.
Any and all shortages and damages must be written on the Delivery Receipt. Should you determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition before you sign it! Then call the freight company to report any problems.

You should open cartons and containers.
If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Delivery Receipt, or the liability to prove that the delivering carrier did the damage becomes your responsibility.

Do not be intimidated by the driver.
They cannot leave until the Delivery Receipt is signed (regardless of how much in a hurry they are or how late they are). The freight carrier's driver should help you receive your shipment and answer your questions. While your driver is there, compare the pieces of freight you are receiving to your carrier's delivery receipt. When you've determined that the condition and quantity of your freight is acceptable, you can then sign the delivery receipt. The driver will provide you with a copy, taking the signed copy with them (as a delivery receipt). If one is not offered, request one, as is your right. The Delivery Receipt is the only documentation of the condition of a shipment when it arrives at your location, and without this document, we cannot hold others accountable for items damaged or missing.

Your signature on the delivering freight carrier's delivery receipt constitutes acceptance of the merchandise as is and in good condition. If you do not inspect before signing you are, for all practical purposes, waiving the right to collect on a damage claim even if the damage is discovered later (known as concealed damage).

If there is discovered damage: if the box, crate, or merchandise is visibly damaged, refuse the delivery and contact us immediately to request a Return Authorization number so the merchandise can be shipped back to its origin at no charge. Please also notify us of the situation as quickly as possible so we can follow-up on our end to assist with any required procedures.

If there is concealed damage: although we strongly recommend inspecting the shipment prior to signing the delivery receipt, some still do not do so. If you or your representative sign for the shipment, and then at a later time discover that there is some damage not noticed at delivery (called "concealed damage"), then a claim will need to be filed by you against the freight company - as a shipment is technically the property of the consignee once it is loaded onto a freight truck, it is the consignees responsibility to pursue a damage claim for replacement or compensation. If concealed damage is discovered, it must be reported to the carrier within 5 days from delivery date.

In the event of concealed damage, it is vital that you immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call the carrier and report the damage. They will begin a concealed damage claim and ask for an inspection. You must also notify us so that we are aware of the situation and can be of assistance if required. The inspector will determine if the damage was possibly carrier caused.

Please note: If you signed for the shipment indicating there was no damage noted at time of receipt, you would then have to take up the claim with the freight carrier if concealed damage becomes apparent after receipt. In this situation, it is your sole responsibility to contact the freight carrier and pursue a claim.

Remember: in cases of concealed damage, you signed the document saying everything was OK; a report and a claim must be filed by you with the carrier immediately - the sooner concealed damage is discovered and reported, the better.

Procedure for Receiving a Freight Shipment

  • Note any obvious damage at the time of delivery on the Delivery Receipt in presence of the driver. (i.e. box corners crushed, tears, rips, marks, plastic wrap torn or punctured, etc.)
  • Count the pieces received against the driver's delivery receipt. Count packages or cartons, not pallets or skids. If over or short, note it on both your copy and the freight company copy of the delivery receipt.
  • Be specific - identify or describe the missing/damaged items on the Delivery Receipt).
  • Before you sign the bill - no matter if the box looks good or not you are responsible for any damage not noted at time of delivery. If there is visible damage of the carton or packaging, you need to open the package and inspect further before signing the delivery receipt. If you suspect internal damage, open immediately in the presence of the driver!
  • Have driver sign also noting any shortage or damage.
  • Notify us as soon as possible regarding any damage/shortage so that we may assist with any required procedures.
  • Keep any damaged goods and their packaging materials for later claim inspection.

Our in-stock orders will probably take about 3 to 7 business days to reach a customer. Any custom orders will take approximately 4-6 weeks. We ship to continental U.S. locations only.
Special Requests

If you have not found your product on line there is a good chance that we still can service you. Just phone or email us to see if we have what you are looking for. This will help us expand the on-line database but most importantly help us serve you directly.