Fine's Gas does not charge shipping on items with a free shipping icon next to them on our website. Free Shipping only applies to orders being shipped inside the continental USA.
We use UPS & FedEx for smaller items, and larger items go freight. We reserve the right to choose which freight lines carries your shipment. We do not, however, control the shipping companies (freight, UPS or FedEx). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.We will ship Next Day and Second Day Air shipments the same day they are ordered if the order is placed before 12:00 noon during a business day.
There are no state taxes unless you are a resident of Georgia. Georgia taxes are calculated at a rate of 7 percent. The tax is on the total cost of the order not including shipping. Total cost includes the price times the number of products. If you are tax exempt then you must call us as we are unable to handle this process on line at this time.
An item can be returned if it has not been used for a standard 10% restocking fee and must be returned within 15 days of sale date. To return a product you must call and get a return authorization number. An item is considered not used as long as it has not been removed from its original packing. On returns the customer will incur all shipping charges to return the item. If an item was shipped to the customer for free and returned for a refund the customer will be responsible for the shipping charges that was paid to ship the product to the customer. If an order is cancelled after it has been shipped the customer will be responsible for the cost of shipping to turn the product around and come back to us. No refunds on special orders or custom made products. This is not to say that we are closed minded to working things out. You are our valued customers and we want you to be satisfied with your purchases as well as return to shop again. However, there is a need to state a clear policy up front to avoid misunderstandings.
Fine's Gas Company Info:
Item Info and Pricing:
If, upon inspection of a shipment, the product itself is visibly damaged, Call us while the driver is still there! Please open the package upon receipt, before the driver leaves if possible, and inspect for damages. If you discover damage upon opening the box, call us right away! This way, we have proof that the item was damaged by the shipping company and not by the customer. Doing this things will expedite receipt of a replacement product on your end, and reimbursement from the shipping company on our end. If you live in a large metropolitan area, difficulty in shipping may increase shipping prices. We will notify you before any additional charges are made if this is the case. If you do not inspect your shipment for damages right away, we cannot be held responsible for the damages later.
Procedure for Receiving a Freight Shipment
Our in-stock orders will probably take about 3 to 7 business days to reach a customer. Any custom orders will take approximately 4-6 weeks. We ship to continental U.S. locations only.
If you have not found your product on line there is a good chance that we still can service you. Just phone or email us to see if we have what you are looking for. This will help us expand the on-line database but most importantly help us serve you directly.